help and support

For answers to general questions, please see our FAQ page.

Anyone wishing to get in touch with the team at PACK SCAN for interviews should contact our public relations officer here and request a zoom interview. We always welcome media enquiries. 

For any questions regarding the terms of the online store, please refer to our Terms and Conditions Page. Any enquiries for returns should view our Returns Policy before contacting us here. Gift Cards are non-refundable and valid for up to 36 months from the date of purchase.

Our team are always happy to assist with any CT related enquiries. We do recommend first looking at this useful introduction to micro-CT by Micro Photonics Inc. For further information, please contact our radiology team using this link. 

We highly recommend getting in touch with Volume Graphics if you are having any issues with the VG Studios software. Please visit there Support Request page for further details.

If you need assistance with tracking an order or verifying an ICC, please contact our support team at support@pack-scan.com. For any topic not mentioned here or above, please check to confirm it is an issue PACK SCAN can assist with and if so please reach out to our support team.